Can I purchase your products on-line?
Certainly, click here to buy Wills Lifestyle garments and accessories online.
What are the accepted methods of payment at your stores?
We accept payment made through Cash or Credit Cards. All major credit cards are accepted at our stores.
In case I change my mind about the colour/ size picked up, can I have it exchanged?
In case you change your mind about a colour or style, you can have the unused garment exchanged at any of our Wills Lifestyle stores within 30 days.
Can I return or exchange a product by mail?
We accept garments for return/exchange only at our stores, and not by mails.
What is your Return policy?
We make every effort to ensure that you truly enjoy the experience of each garment purchased from us. In the unlikely event that you are not satisfied with the quality of our garment, you can bring it to our stores and fill in a product feedback form. The garment will be sent for Quality Testing and our Customer Care will advise you with its decision within 21 working days. There is no provision of immediate exchange in case of product quality issues. Click here for details on our Exchange and Return policy.
Do you have any special offers/ schemes for customers who buy frequently from your stores?
We truly value our patrons and therefore make every effort to ensure that they enjoy a very satisfying shopping experience. Visit clubitc.in to know more about our program.
To whom should i contact for complaints and queries?
For complaint and queries You can e-mail us at customercare.executive@itc.in or call us at 0124-4101010 from Monday to Friday 9:00 AM to 5:00 PM